Help CenterCustomers & players

The player app

Everything players can do from their phone. · 4 min read

The player app opens at arenaos.cloud/app and installs on a phone like any app (browser menu → Add to Home Screen). It's available in 5 languages.

Sign-up and login

  • The player signs up with the center's number or name, a username, and a password. Phone and email are optional.
  • After the first login, they can turn on fingerprint login from the wallet.
  • On a hall PC, they log in with their account, an RFID card, or by scanning a QR from the app.

What the player can do

SectionWhat it does
HomeBalance, current session, rank, and notifications.
BookingBook a device, extend a booking, and start it. Details
WalletTop up by transfer and upload the receipt, or pay online instantly.
StoreOrder food and drinks from the balance during a session.
RankLeaderboard, events, and rewards.
FriendsAdd friends from the same center, see who's online and on which device, and invite them.
GamesThe center's game library, and requests for missing games.

Asking for help

During a session, the player can click Need help and pick the problem (mouse, keyboard, sound, screen, internet, game). The request reaches the cashier instantly.

Share the app link with your customers on your page, or print a QR code and put it up in the hall.

Next guideShop, café and point of sale
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