Customers, wallet and top-ups

Every customer has an account, a balance, and a full history. Customers can sign up themselves from the player app, or you can add them from the dashboard.

Add a customer

1. Open Customers → Add.
2. Enter the name, phone, and email (optional).
3. If you use RFID cards, click Read and hold the card to the reader. Each card links to one customer only.

New customers start with a zero balance.

Top up and deduct balance

• Top up: from the customer's page. The amount is recorded as revenue in the shift.
• Deduct: requires the Deduct Customer Balance permission.
• The history shows every transaction: top-ups, sessions, purchases.

Recharge requests from customers

When a customer transfers money (Vodafone Cash, for example) and uploads the receipt from the app, the request appears in Devices → Pending Orders → Recharge Requests. Review the receipt and click approve or reject. Set up payment methods

Ban a customer

On the customer's page, click Ban (owner only):

• The reason (shown to the customer) and the duration: permanent, or 1, 7, or 30 days.
• The balance: freeze it until the ban is lifted, or refund as cash from the drawer.

A ban blocks every login method. A temporary ban lifts on its own when the period ends.